Go Down Under – Privacy Policy


Go Down Under respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase our courses, access our digital products, or use our online services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.

This Privacy Policy should be read together with our Terms & Conditions.


1. Information We Collect

We may collect personal information in several ways, including when you:

  • Purchase a course or digital product
  • Create an account
  • Subscribe to our email list
  • Download free resources
  • Contact us
  • Request customer support
  • Use WhatsApp support where included in your purchase
  • Participate in surveys, competitions, or promotions
  • Interact with our website, courses, or online services

The information we collect may include:

  • Full name
  • Email address
  • Country of residence
  • Account and login information
  • Course enrolment, progress, and activity
  • Communications and enquiries you send to us
  • Information you voluntarily provide when requesting support
  • Payment and transaction information
  • Information relating to your use of our website and Services
  • Technical information such as IP address, browser type, device information, and website activity, where collected through cookies or analytics tools

Payment card details are generally processed directly by our third-party payment providers. Go Down Under does not store your complete payment card details.

You may browse parts of our website without providing personal information, although certain features and Services may not be available without it.


2. How We Use Your Information

We may use personal information to:

  • Provide access to purchased courses and digital products
  • Deliver digital resources and downloads
  • Process and manage transactions
  • Create and manage customer accounts
  • Provide customer and course support
  • Respond to enquiries and communications
  • Provide WhatsApp support where included in your purchase
  • Send important account, purchase, course, and service-related communications
  • Send newsletters and marketing communications where you have subscribed or where otherwise permitted by law
  • Process unsubscribe requests
  • Improve our courses, website, Services, and customer experience
  • Understand how customers use our website and courses
  • Analyse website and course performance
  • Prevent fraud, misuse, unauthorised access, and security incidents
  • Comply with applicable legal and regulatory obligations
  • Establish, exercise, or defend our legal rights

Where reasonably possible, we may use aggregated or anonymised information to better understand how users interact with our Services without identifying individual users.


3. Legal Basis and Consent

Where required by applicable privacy laws, we will obtain consent before collecting, using, or disclosing personal information for particular purposes.

You may withdraw consent for certain uses of your personal information where applicable. However, withdrawing consent may affect our ability to provide certain Services.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.


4. Payment Processing

Payments are processed through trusted third-party payment providers.

Go Down Under does not store your complete payment card details.

Payment providers may collect and process payment information in accordance with their own privacy policies, terms, and security practices.

We may receive limited transaction information, such as the purchaser’s name, email address, transaction amount, purchase date, and product purchased, where necessary to administer your order.


5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may disclose personal information to trusted third-party service providers that help us operate our business and provide our Services.

These providers may include:

  • Course and learning platform providers, such as Teachable
  • Payment processors
  • Email marketing providers, such as MailerLite
  • Website hosting providers
  • Analytics providers
  • Customer support and communication platforms
  • WhatsApp or related communication services where you choose to use WhatsApp support
  • Technology and software providers
  • Professional advisers where reasonably necessary

We only seek to use service providers that are reasonably appropriate for the relevant business purpose and, where applicable, require them to handle personal information in accordance with applicable obligations.

We may also disclose personal information:

  • Where required or authorised by law
  • To comply with legal processes or government requests
  • To protect our rights, property, or safety
  • To prevent fraud or misuse
  • In connection with a legal claim or dispute
  • Where otherwise permitted by applicable law


6. Overseas Disclosure and Storage

Some of our third-party service providers may be located outside Australia, or may store or process personal information on servers located outside Australia.

For example, our course platform, payment providers, email marketing services, analytics providers, and other technology providers may operate internationally.

As a result, personal information may be transferred to, stored in, or processed in countries outside Australia.

Where applicable, we take reasonable steps to use reputable service providers and to ensure that personal information is handled in accordance with applicable privacy obligations.

By using our Services, you acknowledge that your information may be processed by third-party providers operating internationally, subject to applicable privacy laws and the providers’ own privacy policies.


7. Cookies and Analytics

Our website and course platform may use cookies, pixels, analytics tools, and similar technologies to:

  • Remember preferences
  • Maintain account functionality
  • Improve website functionality
  • Analyse website traffic
  • Understand how visitors use our content
  • Measure the performance of marketing campaigns
  • Improve our Services and user experience
  • Detect and prevent security issues

Depending on your browser and device settings, you may be able to manage or disable cookies.

Disabling certain cookies may affect some website or course functionality.

Third-party analytics and advertising providers may collect information about your interaction with our website in accordance with their own privacy policies.


8. Third-Party Websites and Services

Our website, courses, emails, and resources may contain links to third-party websites and services, including:

  • Australian Government websites
  • Employers
  • Banks
  • Travel providers
  • Accommodation providers
  • Insurance providers
  • Recruitment platforms
  • Other external services

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

When you leave our website or use a third-party service, that organisation’s own privacy policy and terms may apply.

We encourage you to review the privacy policy of any third-party service before providing personal information.


9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, interference, modification, or disclosure.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

You are also responsible for maintaining the security of your account credentials and should not share your passwords with others.

If we become aware of a data breach that requires notification under applicable law, we will take the steps required by that law.


10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Provide our Services
  • Maintain customer and transaction records
  • Manage course access
  • Provide customer support
  • Comply with legal, tax, accounting, or regulatory obligations
  • Resolve disputes
  • Establish, exercise, or defend legal claims
  • Prevent fraud or misuse

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymise it, subject to applicable legal requirements.


11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request that your information be updated
  • Request deletion of personal information where appropriate
  • Withdraw consent where applicable
  • Unsubscribe from marketing communications
  • Ask questions about how we handle your personal information
  • Make a privacy complaint

Some requests may be subject to legal exceptions or other applicable requirements.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.


12. Marketing Communications

If you subscribe to our email list, download certain free resources, purchase our products, or otherwise provide consent where required, we may send you marketing communications about:

  • Go Down Under courses
  • Digital products
  • Travel resources
  • Australia-related information
  • Offers and promotions
  • New content and Services

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications that are necessary to provide Services you have purchased.


13. WhatsApp and Customer Communications

Where WhatsApp support is included with your purchase and you choose to use it, information you provide through WhatsApp may be processed through WhatsApp and its associated technology infrastructure.

We recommend that you do not send unnecessary sensitive personal information through WhatsApp or other messaging services.

WhatsApp has its own terms and privacy policy, which apply to your use of the service.

Go Down Under will use information provided through customer support communications only for legitimate business purposes, including responding to your enquiries and providing the support included with your purchase.


14. Children’s Privacy

Our Services are primarily intended for adults and travellers who are legally able to purchase and use our Services.

We do not knowingly collect personal information from children in circumstances where doing so would breach applicable privacy laws.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.


15. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, please contact us first using the details below.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, or if you are otherwise entitled to do so under applicable law, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints can be found on the OAIC’s official website.


16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our Services
  • Our business practices
  • Technology
  • Privacy laws
  • Third-party service providers
  • How we collect or use personal information

The latest version will be published on our website or course platform with the applicable Last Updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.


17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a privacy complaint, please contact:

Go Down Under

Email: max@godownunder.au

Website: www.godownunder.au